Contact

During the Corona crisis we can only be reached by telephone to a limited extent.

Do you have an emergency? Then please contact your emergency assistance provider. If you have any questions regarding your contract/online conclusion, please write an e-mail to contract@dr-walter.com. If you have questions about your claim, please write an e-mail to claims@dr-walter.com. If you have a question about your payment, please write an e-mail to payments@dr-walter.com. Would you like advise regarding our insurance offer? Then please send an e-mail to info@dr-walter.com.

The respective departments will get back to you as soon as possible.

Your DR-WALTER team

You can contact us by phone, email or regular mail. In addition, we provide you with the opportunity of transmission through our contact form. You can send us any changes regarding your contract through our secure amendment form (German).

General requests as well as questions regarding our product and the conclusion of contract will be handled by our customer service:

Mon-Fri: 8 am to 6 pm (CET)

Tel: +49 (0) 2247 9194 -977
Email: info@protrip-world.com
Telegram Messenger

The respective departments can be reached from Monday to Friday from 8 am to 6 pm (CET) by calling the following numbers:

Questions about existing contracts:

Tel: +49 (0) 2247 9194 -41
Email: contract@dr-walter.com

All questions about notices of claim and claims:

Tel: +49 (0) 2247 9194 -31
Email: claims@dr-walter.com

All questions related to payments:

Tel: +49 (0) 2247 9194 -51
Email: payments(at)dr-walter.com

Postal address

DR-WALTER GmbH
Eisenerzstr. 34
53819 Neunkirchen-Seelscheid
Germany

Do you require advice?
If you have any questions, please feel free to contact us:

Phone: +49 (0) 2247 9194 -977

Telegram Messenger

Mon-Fri: 8 am to 6 pm