Do you require advice?
If you have any questions, please feel free to contact us:

Phone: +49 (0) 2247 9194 -977

Customer Service
Mon-Fri: 8 am to 8 pm
Sat: 9 am to 12 pm

Specialist Department
Mon-Fri: 8 am to 6 pm

PCI Siegel

Encryption of personal data

All information that you provide to Dr. Walter GmbH (Dr. Walter) by using our services or by filling in forms, thereby declaring your consent to the collection, processing and use of said data, are encrypted and sent to our servers across a secure connection, where they are saved and secured. For this purpose, we use the state-of-the-art technology Secure Sockets Layer (SSL). This procedure encrypts the entire data transfer between your browser and the servers used by Dr. Walter, thereby protecting your data from manipulations and unauthorized access by a third party during the submission.

Exception: You use your email program.

Emails that you send us through your email program are not encrypted. People with a certain technical know-how can therefore always intercept and read other people’s emails. To avoid that from happening, please always use our contact forms or give us a call.

Emails sent by us can also be intercepted. Therefore, we transmit sensitive information not by email but by regular mail or by calling you directly.

All employees of Dr. Walter GmbH are bound to section 5 of the Federal Data Protection Act (BDSG) and all access to the data is protected by a special authorization procedure.

Use of Cookies

What is a cookie?

A cookie is a small text file that is stored on your computer or device when you visit a website. It typically contains data about visited websites which your browser saves while surfing the Internet. Cookies are used to avoid that users have to login again when repeatedly visiting an encrypted page – the cookie tells your computer that you have already visited this site. This way, cookies optimize your internet experience. Cookies also store user data about visited websites and the duration of the visit, thereby enabling us to continuously improve our online service.

What types of cookies are there?

There are two different types of cookies. Session cookies are deleted when you close your browser. Temporary/permanent cookies are stored for a certain period of time (expiry date) or for an unlimited time on your computer until you delete them.

What type of cookies does Dr. Walter use?

We use cookies necessary for you to use our website and its functions. Without these cookies, it is possible that you will not be able to use all the functions of our website.

Performance cookies collect information about how you use our website e. g. which pages you visit, and if you experience any errors. These cookies don’t collect any information that could identify you – all the information collected is anonymous and is only used to help us improve the performance of our website and your user experience.

Functionality cookies record information about data you provided (e. g. user names, language selection or your location) to offer you improved and tailored functions. The information collected by these cookies is also anonymous; they cannot trace your use of other websites.

We use ‘marketing cookies’ to collect information about your browsing habits in order to make advertising relevant to you and your interests. They are also used to limit the frequency of an ad.

Which data is stored in the cookies?

The cookies used do not store any information that is personal in nature. The information they collect is completely anonymous and cannot be linked to any one individual. When activated, the cookie is assigned an identification number. Assigning your personal data to this identification number is neither possible nor carried out. Your name, your IP address or similar data that would make it possible to assign the cookie to you, will not be stored at any time. Through the use of cookies, we only receive pseudonymized information, e. g. about our most frequented product information pages.

How to deactivate cookies?

On the websites listed below, the providers of the five largest internet browsers (Internet Explorer, Mozilla Firefox, Google Chrome, Opera, Apple Safari) explain how to accept or deactivate cookies:

Internet Explorer

http://windows.microsoft.com/en-GB/internet-explorer/delete-manage-cookies#ie=ie-11

Mozilla Firefox

https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

Google Chrome

https://support.google.com/chrome/answer/95647?hl=en

Opera

http://help.opera.com/Linux/9.01/en/cookies.html

Apple Safari

https://support.apple.com/kb/PH19214?viewlocale=en_US&locale=de_DE

Use of Facebook plugins (‘Like’ button)

Our pages integrate plugins of the social network Facebook (Facebook Inc., 1601 Willow Road, Menlo Park, California, 94025, United States). The Facebook plugins are characterized by the Facebook logo or the “Like-Button” (“Like”) on our side. You can find an overview of Facebook-plugins here: http://developers.facebook.com/docs/plugins/.

When you visit our site, the plugin connects your browser to the Facebook server. This tells Facebook that your IP address has visited our site. If you click the Facebook “Like” button while you’re logged into a Facebook account, you can link the content of our pages to your Facebook profile. This allows Facebook to associate your user account to your page visit. Please note that as the provider of this website, we receive no information from Facebook regarding the contents of the transmitted data or its use. More information can be found in Facebook’s Data Policy at https://www.facebook.com/policy.php.

If you do not wish for Facebook to be able to match your visit to our website with your Facebook user account, please log out of your user account.

Use of Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States. The Google tracking codes of this website use the “_anonymizeIP()” function, whereby your IP address is shortened within member states of the European Union or in other states which are party to the agreement on the European Economic Area in order to anonymize IP addresses.

Only in exceptional cases is the complete IP address transferred to a Google server in the USA and shortened there. Google will use this information on behalf of the operator of this website to evaluate your use of the website, to compile reports on website activities, and to render further services for the website operator related to website and internet use. The IP address transmitted from your browser as part of Google Analytics will not be combined with other data from Google.

You can prevent cookies from being saved by setting your browser software accordingly; however, we would like to point out that in this case it is possible that you will not be able to use all the functions of this website.

In addition, this website uses the Google Analytics reports on demographic characteristics which use data from interest-related advertising on Google as well as user data from third-party providers (such as age, gender and interests). The data cannot be traced back to any individual visitor and its collection can be deactivated at any time in your browser settings.

You may refuse the data collection and storage at any time with effect for the future. The following Google Browser-Plugins can be used to block the use of Google Analytics in your browser.

Use of Remarketing

Google Remarketing

Our website uses the Remarketing or "Similar target groups" function of Google. Third-party providers, including Google, place interest-based ads on websites (within the Google Display Network) and, for this purpose, use information from a user’s prior visits to this website based on cookies. Cookies are small pieces of information that a website stores on your computer and that contain no personal information. You can deactivate cookies used by Google for advertising purposes at any time through Google's Ads Preferences Manager or through the opt-out page of the Network Advertising Initiative.

You can also configure your browser so that it automatically notifies you as soon as a web server tries to send you a cookie. You can then decide whether to accept or reject the cookie. You can also disable cookies altogether. For more information on cookies, please refer to our Privacy Policy.

Delta Projects Remarketing

This website also uses the remarketing services of Delta Projects Inc. (Delta Projects, Stockholm, Sweden). This service also makes use of targeted ads that might be of interest to you based on prior visits to our website. These ads appear in certain advertising spaces of Delta Projects’ network.

You can contradict the use of Delta Projects remarketing at any time. You will then no longer be targeted by the respective advertisements.

Use of Conversion Tracking

Use of Facebook Conversion Tracking

This website uses the "Custom Audience Pixel" of Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). This pixel is used to track user behavior after a user saw a or clicked on a Facebook ad. This allows to measure the effectiveness of Facebook ads for statistical and market research purposes. The collected data is anonymous and contains no personal information of individual users. Facebook does, however, process and store this data. Facebook can link this data to your Facebook account and use it for its own advertising purposes in accordance with Facebook’s data policy.

You can enable Facebook and its partners to place ads on Facebook and other pages. For this purpose, a cookie might be stored on your computer.

Use of Google Adwords Conversion Tracking

This website uses the online advertising program "Google AdWords" and, within Google AdWords, conversion tracking. Google Conversion Tracking is an analysis service of Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google"). If you click on an ad placed by Google, a conversion tracking cookie will be stored on your computer. These cookies will be valid for 30 days, contain no personal data and are therefore not used for personal identification. 

If you visit certain parts of our website and if the cookie is still valid, both Google and ourselves can detect that you clicked on the ad and have been forwarded to this site. Every Google AdWords customer receives a different cookie. This way, it is not possible to track cookies through the websites of AdWords customers. 

The information collected by the conversion cookie is used to produce conversion statistics for AdWords customers who have decided to use conversion tracking. These statistics show customers how many users clicked on their ad and have been forwarded to a site fitted with a conversion tracking tag. They do not, however, receive any information that can be used to identify individual users. 

If you don’t want to take part in tracking, you can rejects its use at any time by preventing your browser to install the respective cookies (for information on how to deactivate cookies, see detailed information on cookies). As a result, you will not be taken into account in the conversion tracking statistics. For more information and for Google’s Privacy Policy, go to: http://www.google.com/policies/technologies/ads/, http://www.google.de/policies/privacy/.

Bing Conversion Tracking

This website also uses Microsoft’s tracking service. For this purpose, Microsoft Bing Ads stores a cookie on your computer when you have been forwarded to our website through a Microsoft Bing ad. This way, Microsoft Bing and ourselves can detect that someone clicked on an ad, was forwarded to our website and, as a result, has reached a previously determined target site (conversion site). These statistics show us the total number of users who clicked on a Bing ad and, as a result, have been forwarded to the conversion site. No personal information about the user’s identity will be disclosed. If you don’t want to take part in the tracking process, you can reject the required storing of cookies – e. g. in your browser settings by deactivating the automatic storing of cookies. For more information on data protection and the cookies used by Microsoft Bing, go to the Microsoft website.

Use of Delta Projects Conversion Tracking

This website also uses the conversion tracking services of Delta Projects Inc. (Delta Projects, Stockholm, Sweden). This service also makes use of targeted ads that might be of interest to you based on your user behavior during prior visits to our website. These ads appear in certain advertising spaces of Delta Projects’ network.

You can contradict the use of Delta Projects conversion tracking at any time. You will then no longer be targeted by the respective advertisements.

Use of Alexa Conversion Tracking

(only applies to www.protrip-world.com)

This website uses Alexa, a service of Alexa Internet Inc., which uses tracking pixels to anonymously evaluate user behavior. The evaluated data includes information from your browser, date and time, visited pages and the website from where you have been redirected to our website as well as your anonymized IP address. This data is only used in anonymous form for statistical evaluation of user behavior.

You can opt out of the collection of your data through Alexa and, as a result, will no longer be targeted by the respective advertisements.

Phishing

We will not send emails to you asking you for details like passwords to log in to our website. Neither will we send you emails with untrustworthy content (e. g. end of insurance cover), asking you to provide sensitive personal information.

Use of JavaScript

JavaScript programs are simple programs downloaded from the server to be used in the browser which allow us to make the handling of our sites easier. We use programs such as JavaScript to improve the visual appeal of the site, to navigate between individual pages and to make it easier for you to use our contact forms.

You can disable the use of JavaScript in your browser settings. In this case, however, you can only access a very limited version of our website.

Measures for access protection

Our data processing systems are protected by a firewall. Internal applications can only be accessed by authorized users through special login procedures and authorization systems.

Newsletter

If you have subscribed for the newsletter of Dr. Walter GmbH, the company emarsys eMarketing Systems AG uses the data you entered in your subscription to send you the requested newsletter(s). Your data will not be forwarded to third parties. The exception to this is our service partners which need the data for handling the data transfer. In these cases, the scope of the transmitted data is limited to the necessary minimum. Our data protection provisions are in accordance with the Federal Data Protection Act (BDSG) and the German Telemedia Act (TMG).

Newsletter unsubscription

If you wish to unsubscribe from our newsletter(s), please click on the ‘unsubscribe’ link that can be found in all emails send by emarsys eMarketing Systems AG.

If you have any questions or comments, please contact our Data Protection Officer directly:

Sandra Karnstedt-Panienka
Dr. Walter GmbH
Eisenerzstr. 34
53819 Neunkirchen-Seelscheid

Email: karnstedt-panienka(at)dr-walter.com
Tel: +49 (0) 2247 9194 -755

Sandra Karnstedt-Panienka